OPEXA
Case study · 2025

Building cold-chain resilience across two-country operations.

Cold-chain reliability had degraded across two countries. We rebuilt supply chain visibility, vendor governance, and execution discipline in five months.

Building cold-chain resilience across two-country operations.

98.4%

OTIF achieved

23%

Cold-chain cost reduction

$8M

Annualized savings

4 days

Stock-cover reduction

Challenge

The starting condition.

Cold-chain reliability had degraded to 86% OTIF across two countries. Cold-chain cost had risen 14% YoY against 4% volume growth. Stock-cover had inflated to 18 days against an 11-day target.


Approach

What we did,
in order.

  1. 01

    Cold-chain process audit across 14 lanes.

  2. 02

    Vendor scorecard and SLA framework rebuild.

  3. 03

    Carrier consolidation: 47 → 18 carriers across the network.

  4. 04

    Visibility platform configuration on existing TMS.

  5. 05

    Demand-planning integration with carrier capacity planning.


Results

What was sustained,
at month twelve.

  • 98.4% OTIF achieved (from 86% baseline)
  • 23% cold-chain cost reduction
  • $8M annualized savings
  • Stock-cover reduced from 18 to 14 days
  • Vendor governance structure now run by internal SCM team
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